Restaurant Equipment Return and Exchange Policies: A Guide
Understanding a vendor’s return and exchange policy before purchasing equipment can save significant frustration if a piece of equipment turns out to be the wrong size, spec, or fit for the kitchen.
What to Confirm Before Purchasing
Return windows, restocking fees, and whether custom or special-order equipment is eligible for return at all are important details to confirm before finalizing a purchase.
- Standard return window length
- Any applicable restocking fees
- Whether custom or special-order items are returnable
- Who covers return shipping costs
Common Return Policy Limitations
Custom-configured equipment, items that have been installed or used, and special-order products are commonly excluded from standard return policies.
Negotiating Return Terms for Large Purchases
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Common Return Policy Exclusions
| Category | Typically Returnable? | Note |
|---|---|---|
| Standard in-stock equipment | Often yes, within window | Restocking fee may apply |
| Custom-configured equipment | Often no | Confirm before ordering |
| Installed or used equipment | Rarely | Check specific vendor policy |